Refund Policy for Jain Dairy Products
We at Jain Dairy Products want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a refund or exchange, subject to the following terms and conditions:
- Eligibility To be eligible for a refund or exchange, you must meet the following criteria:
- You must have purchased the product from our website or mobile application.
- The product must be in its original packaging and in its original condition.
- You must initiate the refund or exchange request within 7 days of the date of purchase.
- Refund Process To initiate a refund or exchange, please contact our customer support team at info@jaindairy.app. Please provide your order number and a brief explanation of the reason for the refund or exchange request.
If your request is approved, we will process your refund or exchange as follows:
- Refund: We will issue a refund to your original payment method within 5-7 business days of approving your request.
- Exchange: We will ship the new product to you within 2-3 business days of approving your request.
- Shipping Costs We do not refund shipping costs unless the product is defective or damaged.
- Non-Returnable Items The following items are not eligible for a refund or exchange:
- Perishable goods such as dairy products and fresh produce
- Gift cards
- Sale items
- Limited Warranty All our products come with a limited warranty against defects in materials and workmanship for a period of 7 days from the date of purchase. This warranty does not cover damage caused by misuse.
- Changes to Refund Policy We may update this Refund Policy from time to time. The updated policy will be posted on our website, and we encourage you to review it periodically.
If you have any questions or concerns about our Refund Policy, please contact us at info@jaindairy.app.